Privacy Policy

This Privacy Policy explains how Gradia.ai LLC (“Gradia,” “we,” “us”) collects, uses, and protects information when you visit trygradia.com, request pilot access, join our waitlist, or use the Gradia platform. By using our website or services, you agree to this policy.

Information we collect

Information you give us

• Pilot request and waitlist details: your name, business email, business name, service type, whether you work solo or with a team, current tools, a short note about what you would like Gradia to handle, and optionally your mobile phone number and whether you consented to receive text messages.
• Messages you send us: if you email or contact us, we keep that correspondence.
• Customer account details: if you become a paying customer, we collect account and business information and billing details needed to provide the service.

Information collected automatically

• Limited technical data: we log basic request information such as your IP address for security and abuse prevention.
• Essential cookies only: the client portal uses sign-in cookies to keep you logged in. We do not run third-party advertising or cross-site tracking on our website.

Business data you connect (customers)

When you connect your CRM, calendar, email, phone, and SMS, Gradia processes your business data — such as customers, vehicles, quotes, messages, and call details — to operate the service on your behalf. This data is yours. You control it, you can export it, and Gradia acts only on the actions you approve.

How we use information

• To operate the waitlist and pilot-request form, and to follow up about fit and availability.
• To provide, maintain, secure, and improve Gradia.
• To communicate with you. For people who request access, we will email you about fit, availability, and onboarding — not unrelated marketing. Requesting access is not consent for automated marketing texts.
• To prevent fraud and abuse and to comply with our legal obligations.

We do not sell your personal information, and we do not use your customers’ data to train public AI models or for third-party advertising.

SMS and mobile information

If you provide your mobile number and consent to receive text messages from Gradia.ai LLC, we may send conversational responses, service-related communications, appointment confirmations, appointment reminders, appointment updates, and other messages related to your interaction with Gradia.

Message frequency varies depending on your interactions with Gradia. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers that help us deliver communications or operate our services, but only as necessary to provide those services and subject to appropriate safeguards.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or email trygradia@gmail.com. We keep a record of your SMS consent — including the date and the disclosure you agreed to — so we can honor and evidence your choice.

How the agents use your data

Gradia speaks and acts as your shop, and every outbound message, booking, or action requires your approval unless you later enable a specific action under your shop rules. We process your connected data only to draft and stage that work for you, and to keep your records in sync.

How we share information

We share information only in these limited ways:

• Service providers who help us run Gradia under contract — including hosting and infrastructure (Vercel), database and authentication (Supabase), payment processing (Stripe), and the email, SMS, voice, calendar, and CRM providers used to deliver the service.
• Legal reasons: to comply with the law or a valid legal request, or to protect the rights, safety, and property of Gradia, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

We never sell your data or share it for third-party advertising.

Data retention

We keep waitlist and pilot-request information until you ask us to remove it, or until it is no longer needed to evaluate fit and availability. Customer data is retained while your account is active and according to your settings; you can export or delete it. We may retain limited records as required by law.

Your choices and rights

• You can unsubscribe from our emails at any time.
• You can request access to, correction of, or deletion of your personal information by emailing trygradia@gmail.com.
• Depending on where you live (for example, the EU/UK or California), you may have additional rights over your personal information. We honor verified requests.
• Your shop’s data is yours — portable and exportable at any time.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and database row-level security. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children

Gradia is a business tool intended for adults. It is not directed to anyone under 18, and we do not knowingly collect personal information from children.

International users

Gradia is operated from the United States. If you access our services from outside the U.S., your information may be processed in the United States, where data-protection laws may differ from those in your country.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated date at the top of this page, and for material changes we will provide additional notice where appropriate.

Contact us

Gradia.ai LLC — questions about privacy? Email trygradia@gmail.com.