For detailing & automotive appearance businesses
More time on the car. Less time chasing the booking.
Gradia brings your customers, vehicles, conversations, quotes and calendar together. One Gradia Agent is being built to help qualify leads, prepare quotes and move bookings forward—with you in control.
We're preparing a controlled pilot. Features and channels will be enabled as they pass verification.
Chief of Staff · needs you
Product preview · sample business data
Inquiry
Sarah Mitchell
2024 BMW X5 · ceramic maintenance question
Quote prepared
Full Detail + Ceramic Maintenance — $485
From the shop menu · waiting for your review
Needs you
Draft reply ready
Nothing goes out until you approve
Next step
Proposed time — Tue 9:00 AM
Appointment presented for approval when required
The problem
A good lead shouldn't depend on what you remember.
A customer asks about ceramic coating. Their vehicle details sit in a text, their quote is in another tool, and the next step is easy to lose. Gradia is designed to keep the customer, conversation and next action together.
Today
- Text about a 2024 BMW X5
- Quote in another tool
- Sticky note: “call Sarah back”
- Vehicle details in a thread
- Next step easy to lose
One Gradia record
Product preview · sample business data
- Customers & vehiclesSarah Mitchell · 2024 BMW X5
- ConversationCeramic maintenance inquiry
- QuoteFull Detail + Ceramic Maintenance · $485
- Next actionDraft waiting for your review
The details scatter
Vehicle notes, quotes and the next step live in different places — so a good lead depends on memory.
Follow-up is easy to miss
Confirmation, reminder or check-in only happens if someone remembers that customer.
You still do every click
Typical tools wait for you to operate them. Gradia is being built to prepare the next step and wait for your approval.
How it works
From first inquiry to a clear next step.
The workflow we're building for the pilot:
Sarah Mitchell · 2024 BMW X5
Product preview · sample business data
- 01
Capture the inquiry
Bring leads from enabled sources into one customer record.
7:58 AM
New inquirySarah Mitchell“Hi — do you do ceramic maintenance for a BMW X5?”
- 02
Get the details
Gather the service, vehicle, timing and questions that matter.
7:59 AM
Customer fileSarah Mitchell2024 BMW X5 · ceramic maintenance · timing still open
- 03
Prepare the quote
Use the shop's service menu and pricing; flag exceptions for review.
8:01 AM
Draft quoteFull Detail + Ceramic Maintenance — $485Prepared from the menu — nothing sent yet
- 04
Arrange the booking
Check availability and present the proposed appointment for approval when required.
8:04 AM
Proposed timeTue 9:00 AMNeeds youDraft: Hi Sarah — we could take the X5 Tuesday at 9:00 AM.
ApproveEditHold - 05
Keep the record current
Connect the appointment, pipeline stage and conversation, then prepare the appropriate individual follow-up.
After approval
RecordPipeline · calendar · conversationConfirmation, reminder or check-in for this customer — drafted for review
Initial pilot channels are SMS, website forms and Meta Lead Ads, activated individually after verification. Email and inbound calls follow their own readiness checks.
The CRM
One place for the customer and the next step.
These are the core workflows we're preparing for the pilot. The CRM is designed to remain useful with AI turned off.
Customers & vehicles
Contact details, vehicle information, notes and history together.
Customer file
Product preview · sample business data
Sarah Mitchell
2024 BMW X5 · quotes and history in one file
Full Detail + Ceramic Maintenance
$485 · quote on file
Next — confirmation or reminder
Draft pending your review
Pipeline
See where each lead stands and what needs to happen next.
Pipeline
Product preview · sample business data
New
Ceramic coating inquiry
Needs details
Quoted
Paint correction
Waiting on customer
Booked
Sarah Mitchell
Tue 9:00 AM
Quotes & calendar
Connect the service request, quote and appointment.
Quote
Product preview · sample business data
Full Detail + Ceramic Maintenance — $485
Sarah Mitchell · 2024 BMW X5
Proposed time — Tue 9:00 AM
Presented for approval when required
Calendar
Appointment connects to the same record
Conversations
Keep the context that explains the next action.
Conversation
Product preview · sample business data
Inquiry
“Do you do ceramic maintenance for a BMW X5?”
Draft reply
Waiting for your review — nothing sent
Gradia Agent
Gradia prepares the work. You decide what goes out.
Ask Gradia to find a customer, prepare a quote or draft the next reply. Customer-facing actions start with approval required. The finished controls will let owners enable specific actions within their shop's rules.
- Planned exampleShow me ceramic coating inquiries waiting for a quote.
- Planned examplePrepare a quote for this customer's SUV using our service menu.
- Planned exampleDraft a reply asking which day works for them.
Gradia Agent
Product preview · sample business data
You
Prepare a quote for this customer's SUV using our service menu.
Prepared — waiting for your review
Full Detail + Ceramic Maintenance — $485
Sarah Mitchell · 2024 BMW X5 · from your menu
Gradia Whisper
Whisper is the communications experience across enabled channels — not a second bot or a second brain. A voice note is an input to the same Gradia Agent.
Voice note · same Agent
Product preview · sample business data
Voice note
“Quote Sarah for ceramic maintenance on the X5.”
Staged — waiting for your review
Quote drafted — ceramic maintenance
Same Agent · nothing sends without your OK
Connecting a channel does not automatically allow every action on it. Per-action autonomy is planned; it is not claimed as live across every path today.
Control
You stay in control of what goes out.
Gradia prepares the next step from your customers, menu and calendar. You approve customer-facing actions. Planned autonomy is per action, not a default.
Approved by you
Approval required first
Customer-facing actions start with approval required. You see the draft, then you decide.
One Agent
One Gradia Agent works across enabled capabilities — not a separate bot for each channel. Whisper is the shared communications experience.
Your shop's rules
The finished controls will let owners enable specific actions within defined rules. Connecting a channel does not turn everything on.
Chief of Staff
Open Gradia. See what needs you.
Review proposed actions, upcoming appointments and recent activity in one place. See what is waiting for approval and what has actually happened.
Chief of Staff
Product preview · sample business data
Good morning
Two appointments today. One draft waiting for your review.
2
inquiries to qualify
3
quotes in review
2
appointments today
1
waiting for your approval
Waiting for approval
Quote reply for Sarah — Full Detail + Ceramic Maintenance
Proposed · not sent
Upcoming
9:00 AM — Full Detail + Ceramic Maintenance
Sarah Mitchell · 2024 BMW X5
2:00 PM — Interior detail
On the calendar
Recent activity
- You approved a quote draft for Sarah
- Held: website form waiting on shop verification
- Failed: one quote exception flagged for review — not sent
Your shop's knowledge
Teach Gradia your shop.
Services, packages, prices, policies and hours — entered once, then used as the source for quotes and drafts. Gradia uses customer and shop context; it does not claim to learn automatically from everything.
Every quote and draft reply can draw on the same menu and the same rules — so what is prepared is priced from your list and ready for your review.
Gradia writes as your shop — we, us, your name signed. Never a third-party bot.
Settings — Your shop
Product preview · sample business data
Full Detail
from $265
Ceramic Maintenance
from $220
Hours
Mon–Sat · 8–6
Policy
Ceramic coating needs paint correction first
Used in
QuotesRepliesPipelineSchedulingWho it's for
Built around the way appearance businesses work.
Detailing, ceramic coating, PPF and tint—from a solo mobile business to a shop with a team. The MVP is designed for one operating location or mobile service area, with clear responsibility for the next step.
Detailing
Full details, maintenance visits and repeat customers — organized around every vehicle.
Ceramic coating
Package quotes and scheduled check-ins that shouldn't depend on anyone's memory.
Mobile detailing
On-location work with contacts, quotes and follow-ups in the same CRM.
FAQ
Honest answers.
Straight answers about the product, the pilot and what is not included yet.
What is Gradia?
Gradia brings a detailing business's customer records, vehicles, conversations, quotes and calendar together, with one Agent to help move leads toward appointments.
Can I use it today?
We're preparing a controlled pilot. You can request access now; access and available features will be confirmed before onboarding.
Is it only for larger shops?
No. The MVP is designed for solo businesses and teams, at one location or within one mobile service area.
Does Gradia send messages or make bookings without asking?
Customer-facing actions start with approval required. The planned controls allow the owner to enable specific actions within defined rules. Connecting a channel does not automatically allow every action on it.
Which channels will the pilot support?
The initial pilot is planned around SMS, website forms and Meta Lead Ads. Each channel must pass setup and verification before it is enabled. Email follows acceptance of its inbox and reply flow. Inbound phone reception follows real-call and forwarding checks.
Can I keep my phone number?
Keeping your existing number is a requirement for the phone rollout. Forwarding and number continuity must be verified before we offer the receptionist for your business.
Does Gradia take payments or manage work orders?
Payments, deposits, invoicing, point of sale and full work orders are not included in the initial MVP. Its focus is the customer inquiry, quote, booking and individual follow-up.
Can it message all my old customers or request Google reviews?
Those campaigns are outside the initial MVP. The planned follow-ups are confirmations, reminders and check-ins for the individual customer already in the booking workflow.
Is there a free trial?
No free trial is offered. Pricing and pilot terms will be shared before you commit.
Can I bring existing customer records?
Bounded customer and vehicle import is part of the intended MVP. We'll confirm supported formats and available migration help before onboarding.
Help shape Gradia in a real shop.
Tell us how your business handles inquiries today. Request access to the controlled pilot, and we'll follow up about fit and availability.
Requesting access does not create an account or start a subscription.